privacy policy

1. Introduction

At Joompa, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or any other services we offer (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Data: This includes information that can identify you, such as your name, email address, telephone number, username, and any other identifier by which you may be contacted online or offline.
• Usage Data: Information about how you use our Services, including your browsing actions and patterns.
• Location Data: Information about your location when you use our Services, which helps us show you relevant listings in your area.
• Device Data: Information about your device, including your IP address, browser type, operating system, and other technical information.

3. How We Collect Your Information

We collect information from you when you:

• Register for an account
• Create or edit your profile
• Post an ad
• Contact another user
• Use the search function
• Browse listings
• Contact our customer support
• Participate in surveys or promotions

We also collect information through cookies and similar technologies. For more information about our use of cookies, please see Section 7 below.

4. How We Use Your Information

We use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, prevent, and address technical issues, fraud, and other illegal activities
• Personalize your experience on our Services

5. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• To Other Users: When you post a ad or contact another user, certain information about you will be visible to other users of our Services.
• To Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf.
• For Legal Purposes: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may disclose your information for any other purpose with your consent.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for keeping your account credentials confidential.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies for various purposes, including to:

• Understand and save your preferences for future visits
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions
• Enhance and personalize your experience on our Services

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@joompa.my.